About me
Programming for me is a good and convenient tool that I can use to update and improve something as I work. And I like it. That's why I like to program in my spare time. Today, I study and practice full stack applications based on Django + Django Rest Framework + Vue.js as a powerful back-end and a simple and advanced interface to create high-level scalable projects.
Job experience
I'm improving job processes during I have this job, by my programmer skills. For example, at Oriflame, for my coworkers, I created a FAQ on all questions we had when customers called our contact center. New operators have used this instrument as helpers during customer consultations. Or another instrument that collected all information about daily events in Oriflame. This instrument had to help the operator didn`t forget important information during customer consultation because it was a very big problem for us. Before Oriflame, at "Almaz CNC", I developed the customer support system, instructions, and design for the new store page. In my last job - at DD-Cargo, I chose a Django Framework to update and improve the system and processes we had on this job. Unfortunately, not all operations were comfortable for use there. So, I learned a Django Framework for creating a system that collects all processes in one "window" instead of thousand of Google Spreadsheets and Documents. Now I continue learning Django Framework. My next goal it's learning VUE.JS for connecting to Django Framework using Django Rest Framework. Therefore, all my jobs have been tangential to my programming desire and desire all update and improve
JSC Ukrposhta
2nd class postman
September 2022 - Present
I am a 2nd class postman. I deliver parcels and parcels. One of my duties is to find and return expired letters to the warehouse. Ukrposhta does not have a mail cataloging program. So I have to find those emails manually. To make this process more convenient, I created a program for myself and use it every time. If my colleagues have any questions about mail, this app will help them too. To create this application, I used my Django skills, and to have a better, scalable, and user-friendly interface, I started learning the Vue.js framework.
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My responsibilities:
- Responsible for the timely delivery of parcels and packages;
- Conducted searches and retrieved overdue letters, returning them to the warehouse for further processing;
Example from my job: View
This job pushed me to learn Vue.js
DD-CARGO INTERNATIONAL COURIER SERVICE
Senior Customer Service Manager
August 2020 - February 2022
I am an operator and a senior contact center customer service specialist. I regularly work with customer support and have complex or unique customer questions. I improve ideas in business processes for better interaction with clients.
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My responsibilities:
- Communication with clients.
- Operator training.
- Creation of documentation.
- Improving or updating business processes.
- Other responsibilities.
- Work with the database.
Example from my job: This job pushed me to learn Django
Oriflame Cosmetics Global AG
Call Center Operator
March 2018 - April 2020
Learned business processes all time, updated this knowledge, had many hard tasks with the biggest load, and with short time realization or hard tasks with long time load and long time realization. This approach allowed me to take on complex/hard tasks at work without fear and complete them on time or faster and at the same time provide recommendations on the technological process, optimization, improvement, and generation of new ideas. I introduced ideas and templates about optimization and modification work with Database in time my work in Oriflame and many times updated it. I used some work instruments when I taught. Some employees used these instruments without me.
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My responsibilities:
- Maintained effective communication with clients, addressing their inquiries and concerns.
- Assisted in training new operators to ensure they were well-prepared for their roles.
- Played a role in the creation of necessary documentation to support the call centre operations.
Example from my job: Simple pages in HTML and CSS for collecting work information to be comfortable using
Almaz® CNC
UI/UX Designer and PC Service
November 2016 - November 2017
The company is engaged in designing, manufacturing, selling, and servicing engraving machines. Basically, my task in this work was to create and develop support and improve the trading platform to expand the range of services provided by the company. Also, I was engaged in supporting the IT infrastructure of the firm and advising on information security issues.
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My tasks were:
- Led the process of updating web resources, ensuring a modern and user-friendly interface.
- Designed and programmed web pages, enhancing the overall aesthetics and functionality of the company's site.
- Provided ongoing support and improvements to the website to keep it up-to-date and efficient.
- Took charge of expanding and maintaining the company's IT infrastructure.
- Offered valuable consultations on information security to safeguard the organization's digital assets.
Example from my job: View
The project in the code base was rewritten from scratch for Vue.js